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Shift Spotlight
March 13, 2020
COVID-19 Update From Shift

Megan Rafuse

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COVID-19 Update

At Shift, we are mindful of the overwhelm, fear, and anxiety that can come with the recent COVID-19 pandemic.

We want you to know that our continued commitment to your health and wellness is a priority and we are following the recommendations from Toronto Public Health and the World Health Organization to ensure the safety of our clients, therapists, staff, and community.

During times of stress and change, therapy can be extra helpful. We want to uphold our commitment to you to support you and any future bookings you may have.

The bottom line is this: At present, any session that is scheduled to be in our clinic is still taking place there. However, we are happy to change your in-person session to video or phone for the same time.

We recognize that some of you may have increased anxiety about coming into the clinic or may now have a change to your work schedule or routine. We want to accommodate your needs and should you wish to move your in-person session to either a telephone or video session we would be happy to accommodate. Our therapists are skilled at delivering virtual sessions and would be pleased to meet with you where you are comfortable.

We are taking the following steps to keep our community healthy:

  • Increasing cleaning and disinfecting of all commonly touched surfaces such as doorknobs, payment terminals, technology, the beverage station, and all common seating areas.
  • Swapping out our glass dishware for disposable options and switching to packaged and wrapped tea options. You are welcome to bring your own travel mug if you would like to help us continue to reduce plastic waste.
  • Increasing access to hand sanitizer in all therapy offices, at the front desk, and at the exit. Please remember to sanitize your hands when you arrive and before leaving the clinic.
  • Our therapy and care teams will stay home if they are sick and we request that you do the same.

Ways you can help:

  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are sick.
  • Stay home when you are ill.
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands.
  • If you don’t have a tissue, sneeze or cough into your sleeve or arm.
  • Clean and disinfect frequently touched objects and surfaces.

If you have recently travelled or live with someone who has travelled, please:

  1. Self-monitor for symptoms of COVID-19 (fever, cough or difficulty breathing) for 14 days after returning to Canada or any area with a high density of cases.
  2. Avoid places where you cannot easily separate yourself from others if you become ill.
  3. Stay up to date and follow the recommendations from Toronto Public Health.

If you have even mild symptoms, stay home and call your local health authority. They will provide advice on what you should do. You can reach Telehealth Ontario 1-866-797-0000, Toronto Public Health at 416-338-7600, or find your local healthcare authority if you are out of the province through a quick Google search.

To get in touch with us, simply reply to this email, give us a call at 416-962-8255, or text our team at 647-699-0296. We’re available from 8am to 8pm EST everyday.

We’re all in this together.


Co-Founder & Clinical Director, Shift Collab + Real Campus

PSWe just published long-form blogs on managing COVID-19 anxiety and feeling connected while working from home. We hope you find them helpful.

PPS. We'll be sharing a ton of updates on our Instagram.

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