On-Demand Video Therapy FAQ

We’ve been getting a lot of questions about our new on-demand therapy partnership with Maple. So we’ve taken a bit of time to write some answers to help you consider if it’s right for you!


Why are the sessions 25-minutes?

The traditional length of a therapy session is 50-minutes to an hour long and can cost on average between $140 to $180. However, in today’s fast paced world, we believe that 25-minutes of focused time together can address a specific challenge and provide tools to lessen mental strain. Plus, a 25 minute video session is easier to fit into your packed schedule and can save you time and money.


What can be accomplished in a 25-minute session?

There are many things that can be covered in a 25-minute session, but in general it’s best to focus on one issue per session. Whether it’s workplace stress, an argument with your spouse or trouble sleeping, talking to a trained therapist can help you quickly uncover solutions to help you start feeling better today. If you’re new to therapy, it can be a great way to “try it on” to see how it can help you. For more on this, check out Shift therapist Jaylin Bradbury's blog post on 14 common issues that could be tackled in this time!


Is on-demand therapy right for me?

If you find yourself needing a mental health boost during a busy week but can’t find the time to visit a therapist, or perhaps you don’t feel ready to start longer-term therapy, this service is perfect for you. Access to great therapists can be hard to find, so we have spared no effort to find exceptional practitioners that are able to support you through everyday life challenges.


Is video therapy effective?

Yes, it is! Many studies have shown that video counselling is just as effective as in-person counselling.


Is the video platform secure?

Yes! Maple is extremely secure and is compliant with all Canadian healthcare information laws regarding privacy.


What devices will sessions be available on?

On-demand therapy sessions will be available only on desktop or laptop computers for right now, though Maple’s mobile applications will support therapy in the months ahead. For best results, we recommend using Chrome or Firefox as a browser.  


Can I rebook with a specific therapist?

During this initial pilot phase, it is not possible to rebook with the same therapist through Maple. However, if you hit it off with your therapist and would like to book a follow-up session, please write to info@shiftcollab.com and we’ll be happy to set you up for another video session with that same therapist.


Will my insurance cover the session?

While you are responsible for reviewing your own coverage, many insurance companies cover social work and psychotherapy services. If you wish to claim your session, please review your benefits package.


What are the credentials of the therapists?

All of the therapists are Social Workers with a Masters in Social Work and registered with their regulatory college within their province. Each of our therapists have extensive clinical experience. Why? We have found that clinical social workers offer exceptional value to clients while also having wide support for coverage from insurance companies. Plus, all of our therapists are trained specifically for video sessions, and are extremely relatable and caring.


Will I get a receipt after my session?

Yes! It will be emailed to you as soon as the session is completed. Additionally, if you have coverage through your insurance benefits, it will have the required information on it for you to claim it. It is your responsibility to ensure that you have coverage and we do not guarantee that your session will be covered by your benefits plan.


When is the service available?

Our therapists are available every day between 8:00am and 8:00pm EST!


When will the service be available outside of Ontario?

Depending on regional demand, we’ll be rolling out the service to other parts of Canada in the months ahead. Again, stay tuned!


Is on-demand therapy the same as crisis support?

On-demand therapy is not intended to replace crisis or distress lines, but instead is designed to be something different all together. On-demand therapy was created to provide therapeutic solutions early on, before the situation can grow to become a crisis.

If you or someone you care about are in crisis, feeling suicidal, or at risk of hurting yourself or someone else we strongly encourage you to contact your local distress line (which can be found here: http://www.dcontario.org/centres.html for people in Ontario) or go immediately to your nearest hospital. Help is available to you and it’s important to remember that no matter how overwhelming it may feel, things can get better.


Can I use this service if I already have a therapist?

Yes! Many people who are already connected with a therapist choose to use Maple. If your current therapist is away on vacation, off on parental leave, or just booked solid for the next month, it can be helpful to talk to another trained professional in the interim. At your next session with your regular therapist you can let them know what you discussed or you can request a copy of your notes from Maple to be shared directly with your regular therapist!