How to know whether therapy can support you
The different types of therapists and approaches
Questions to ask yourself as you prepare for your first session
How to get the most value out of therapy
They're led by our therapists
We prioritize engaging content and lively discussion
You'll meet people and hear others' experiences
You'll learn something that's actionable
A couple of common questions about getting started at Shift Collab.
Generally speaking, your first full session will be focused on building rapport, understanding your needs and goals, and working together to establish a care plan. For more on how to prepare and what to expect, have a look at our Therapy Basics Guide.
We use Jane, an app that's used by many health practices. It has video and audio sessions built into the platform. You'll receive a link for your session about 30-minutes before its scheduled to begin. Although it's rare, we occasionally use a healthcare compliant version of Zoom for session.
Starting therapy is kind of like dating. With a bit of careful matchmaking, hopefully the connection is there. But sometimes it's just not. If you don't feel a connection with your therapist, or if you don't feel like they're right for you, just contact our Care Team at firstname.lastname@example.org to be rematched. We'll provide you with a full session with a new therapist for free.
You'll get a payment link emailed to you after your first session. Once a credit card is on file, you'll automatically be billed for each subsequent session. If you are using your health benefits to cover the cost, you'll submit the receipt provided after payment to your insurance provider for reimbursement.
Simply send an email to email@example.com or call 1-800-661-8681. We're open from 8am to 8pm EST between Monday and Friday, and from 9am to 5pm on Saturday and Sunday. Our Care Team is there and ready to help.