This website is owned and operated by Rafuse Social Work Professional Corporation (operating as “Shift Collab”) (“Shift”, “we”, “us”, or “our”).
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By accessing or using the Shift Collab website (the “Website”), you agree to the terms outlined in this Privacy Policy, Website Use Policy, and Accessibility Statement. If you do not agree with these terms, please discontinue use of the Website.

Website Use & Educational Content Disclaimer

The Website may include a variety of resources intended to support learning about mental health and wellbeing, including but not limited to:

  • articles and blog posts
  • videos and recorded content
  • worksheets, exercises, and downloadable materials
  • guides, tools, and assessments
  • AI-powered tools or interactive features
  • educational courses or digital programs
  • informational content created by Shift therapists or contributors

These materials are provided for informational and educational purposes only. They are not therapy, counselling, psychotherapy, medical care, diagnosis, or clinical treatment.

Use of these materials does not create a therapist-client relationship between you and Shift Collab, Rafuse Social Work Professional Corporation, or any therapist affiliated with Shift. The information provided on this Website is not intended to replace professional mental health services.

If you are experiencing distress or require clinical support, you should seek help from a qualified mental health professional.

AI-Powered Tools

From time to time, the Website may include AI-powered tools or digital assistants designed to help users explore mental health topics, reflect on personal experiences, or learn wellbeing strategies.

These tools:

  • are not therapists
  • do not provide clinical advice
  • do not diagnose mental health conditions
  • do not replace professional therapy

AI systems generate responses using automated processes and may occasionally produce incomplete, inaccurate, or inappropriate outputs.

Users should exercise independent judgment and should not rely on AI-generated content as professional advice or treatment guidance.

No Therapeutic Relationship

Use of this Website, including any tools, worksheets, videos, or educational materials, does not establish a therapist-client relationship with Shift Collab or any affiliated therapist.

A therapist-client relationship is only formed when:

  • an appointment has been scheduled,
  • the required intake, consent, and clinical onboarding procedures have been completed, and
  • an initial session that is paid has been completed.

User Responsibility for Tools, Exercises, and Educational Resources

Any worksheets, exercises, assessments, or other tools provided through the Website or other Shift Collab content are intended solely as self-reflection or educational resources.

Users are responsible for determining whether these materials are appropriate for their personal circumstances.

By using these resources, you acknowledge that:

  • results may vary from person to person
  • the materials are not individualized clinical guidance
  • you assume responsibility for how you apply any strategies, exercises, or tools

Shift Collab does not guarantee specific outcomes from the use of any Website resources.

Social Media and Public Content Disclaimer

Shift Collab may share educational and informational content through various public platforms, including but not limited to:

  • social media platforms such as Instagram, LinkedIn, TikTok, Facebook, or YouTube
  • podcasts or recorded media
  • newsletters or email communications
  • webinars, workshops, and public presentations
  • downloadable resources and digital tools

All such content is provided for informational and educational purposes only.

Social media posts, comments, videos, or other public communications are not therapy, counselling, psychotherapy, or medical advice.

Engaging with Shift Collab content on social media — including commenting, messaging, reacting to posts, or participating in discussions — does not create a therapist-client relationship with Shift Collab or any therapist affiliated with the organization.

Shift Collab does not provide therapy, counselling, or clinical advice through social media messaging, comments, or direct messages.

Information shared through social media is general in nature and not tailored to any individual’s circumstances.

Medical Emergency Disclaimer

This Website is not intended for crisis support or emergency mental health services.

If you are experiencing a mental health emergency or believe you may harm yourself or others, please seek immediate help by contacting:

  • 988 or 911
  • your local emergency services
  • a crisis support line in your region

Do not rely on this Website, its tools, or its content in urgent situations.

Limitation of Liability

To the fullest extent permitted by applicable law, Rafuse Social Work Professional Corporation (o/a Shift Collab) and its directors, officers, therapists, employees, contractors, and affiliates shall not be liable for any direct, indirect, incidental, consequential, or special damages arising from:

  • use of this Website
  • reliance on information provided on this Website
  • use of AI-powered tools or automated systems
  • use of worksheets, exercises, or educational materials
  • interruptions or technical issues affecting the Website
  • errors or omissions in Website content
  • third-party websites linked from the Website

All Website content is provided “as is” and “as available” without warranties of any kind, either express or implied.

Users assume full responsibility for how they interpret and use the information provided.

Intellectual Property

All content on this Website and associated platforms, including but not limited to:

  • text and written materials
  • worksheets and downloadable resources
  • videos and graphics
  • branding and visual assets
  • educational frameworks or tools

are the property of Rafuse Social Work Professional Corporation (o/a Shift Collab) unless otherwise stated.

This content is protected by applicable copyright, trademark, and intellectual property laws.

Users may access or download materials for personal, non-commercial use only.

Content may not be copied, reproduced, distributed, modified, republished, or used for commercial purposes without prior written permission from Shift Collab.

Privacy Policy

Shift Collab takes the privacy and confidentiality of our clients, employees, applicants, and website visitors seriously.

Personal information collected through the Website will be obtained with consent and used only for the purposes for which it was collected, or as otherwise permitted by law.

Shift Collab handles personal information in accordance with applicable Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) where applicable.

Use of Personal Information

Shift does not collect personal information unless it is voluntarily provided, such as when you:

  • send us an email
  • complete an online form
  • register for resources or events
  • subscribe to newsletters
  • apply for employment

Personal information submitted through the Website will not be sold or disclosed to non-affiliated third parties without consent, except where required or permitted by law.

We may disclose personal information:

  • to comply with legal obligations
  • to respond to court orders or legal processes
  • to protect the safety or rights of individuals
  • to support service providers assisting with Website operations

Access to personal information is restricted to authorized personnel.

Cookies

The Website uses cookies and similar technologies to enhance functionality and analyze visitor behaviour.

Cookies may help:

  • remember user preferences
  • maintain session settings
  • improve website usability
  • analyze website performance

Users can adjust browser settings to reject cookies, though some Website features may be affected.

Website Analytics

The Website uses analytics services such as Google Analytics to understand how visitors interact with the Website.

Information collected may include:

  • IP address
  • browser type
  • device information
  • pages visited
  • time spent on pages
  • approximate geographic location

This information is aggregated and generally anonymized.

More information on how Google uses data can be found at:

https://policies.google.com/privacy

Third-Party Links

This Website may contain links to external websites or resources.

Shift Collab is not responsible for the privacy practices, policies, or content of third-party websites.

Users are encouraged to review the privacy policies of any external sites they visit.

Affiliate Links

Some pages of the Website may include affiliate links to products or services that we believe may be helpful to our audience.

If you purchase through an affiliate link, Shift Collab may receive a small commission at no additional cost to you.

Affiliate relationships do not influence clinical services or care provided.

Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information. Information submitted through the Website is transmitted using secure encryption protocols (SSL).

Sensitive financial information is processed through secure third-party payment providers. However, no online transmission or storage system can be guaranteed to be completely secure.

Changes to This Policy

Shift Collab may update this Privacy Policy and Website Use Policy periodically to reflect changes in legal requirements, technology, or business practices.

Updated policies will be posted on this page and will take effect upon publication. Continued use of the Website after changes are posted constitutes acceptance of those changes.

Governing Law

This Website and its policies are governed by the laws of the Province of Ontario and the applicable laws of Canada. Any disputes arising from use of the Website will be subject to the jurisdiction of the courts of Ontario.

Accessibility Statement

Shift Collab is committed to providing an accessible and inclusive experience for all individuals. The Accessibility for Ontarians with Disabilities Act (AODA) aims to make Ontario accessible by 2025.

Shift Collab complies with applicable accessibility legislation, including:

  • Accessibility Standards for Customer Service Regulation (Ontario Regulation 429/07)
  • Integrated Accessibility Standards Regulation (Ontario Regulation 191/11)

We strive to remove barriers and improve accessibility across our services and digital platforms. Accommodation will be provided to employment candidates in accordance with accessibility legislation.

Feedback

We welcome feedback on the accessibility and usability of our Website. If you encounter barriers while using the Website, please let us know.

Contact Information

If you have questions regarding this Privacy Policy, Website Use Policy, or accessibility practices, please contact:

Rafuse Social Work Professional Corporation (o/a Shift Collab)

Email: info@shiftcollab.com

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