Step One: Choose a Therapist

Our team of therapists have a wide-range of experience and expertise to meet your needs.

You are more likely to have a better therapy experience if you feel that you can relate to and trust your therapist. We take our commitment to you seriously and do our best to help match you with the therapist who can provide the best support for you and will also complement your needs

Our therapists are here to support you, whether that’s in person, on the phone, or over video. Our in-clinic team is happy to be flexible with whatever type of session you prefer. Please note that the therapists denoted as “Video Therapists” work remotely offering video therapy services across Ontario through our secure online platform. Considering the kind of session you prefer in advance can help ensure that your therapeutic experience is a great one. 

Step Two: Book a Phone Consultation

If you prefer, we offer a free 15-minute phone consultation with our therapists before you book your first appointment so that you can learn more about their practice and ask any questions you may have before coming to Shift. If you're ready to book an initial session without a consultation first, go for it!

Step Three: Book an Appointment

Often when it comes to therapy, you've probably given it a fair amount of thought prior to finally committing to attending. If you've reviewed our therapists and are ready to book, you can schedule your first session right away and get started. We are looking forward to meeting you.

At Shift, therapy is flexible. Most of our therapists also offer phone sessions and video counselling over our secure online video platform. Whatever works best for you!

Step Four: Get Ready For Your First Appointment

Before your first appointment:

  • We'll email you an intake form through our secure online system. If you don't have a chance to fill out the form, please arrive 10 minutes before your appointment to fill it out in person.

  • Reflect, prepare, but also, try to relax! Taking a moment prior to your initial appointment to think about your goals for therapy will go a long way in helping your therapist understand your needs and give you a better sense of clarity and purpose.

Getting here:

  • Our clinic is located at 14 Prince Arthur Avenue in Toronto's Yorkville neighbourhood (Bloor & St. George)

  • Street parking is available on Prince Arthur and there's a Green P parking lot on Bedford Avenue (between Bloor St. and Prince Arthur).

  • We are a 3 minute walk from St. George subway station. The Bedford Avenue exit is closest.

  • There are ring and post bike stands on the south side of Prince Arthur.

  • When you arrive, please come up to Suite 312 on the 3rd Floor.

  • Enjoy our quiet waiting area where you can have a complimentary coffee or tea.

  • For appointments after 6pm, please buzz up! Our buzzer is 8522.

During your first appointment:

  • We'll start getting to know each other better.

  • We'll start asking questions, exploring, and developing a plan to help you move forward.

  • We'll set some goals and move at a pace that works for both of us.

(If you are seeing your therapist over video, you will receive instructions via email after booking your session on how to use our secure video platform.)

If your session is via phone:

Your therapist will call you promptly at your appointment time at the number listed on client file. If you ever have any questions or are experiencing technical difficulties, don’t hesitate to reach out to the clinic at (416) 962-8255 or email

If your session is over video:

You will be emailed a link in advance to access our secure video therapy platform, Zoom. Simply click the link a few minutes before your designated appointment time and your therapist will join you shortly! If this is your first time using this software, it may prompt you to download a plug-in.

Remember: We Have Your Back

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Need some help getting started? This is where our Care Coordination Team comes in.

If at anytime you have questions, concerns, or want to ask about which therapist might be right for you, just send us a message.

We care about your wellness and are here to support you.